Q. I'm having an issue with connecting to an e-resource, is there an issue with my login?
One way to check your login is by using Moodle. If you can't get into Moodle, this is a login issue and you should contact the IT Helpdesk.
If you can login to Moodle, then it is an issue with e-resource. In this case you should contact the library via firstname.lastname@example.org. Another way to test this is by trying to access a different e-resource.