Q. I'm a University of Essex Online student and I've forgotten my username/password, can you help?


If you have forgotten your username you will need to contact the IT Helpdesk directly for assistance.

If you have forgotten your password, you can change your password online

You have three options to choose from:

    • My most recent password
    • External email address and passphrase
    • One-time Password

We recommend you use the external email and passphrase option. If none of these work, please contact the IT Helpdesk.


  • Last Updated Oct 13, 2020
  • Views 177
  • Answered By Sarah Boateng

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