Q. I'm a University of Essex Online student and I've forgotten my username/password, can you help?
If you have forgotten your username you will need to contact the IT Helpdesk directly for assistance.
If you have forgotten your password, you can change your password online
You have three options to choose from:
- My most recent password
- External email address and passphrase
- One-time Password
We recommend you use the external email and passphrase option. If none of these work, please contact the IT Helpdesk.