Q. How do I access Eikon?


Access to Eikon is currently done on a request basis.
Once you have been granted access, you can login via the Eikon portal.

Can we download the desktop application and/or Excel Add-in?

Yes, but we are suggesting to use web app as much as possible. This is because we cannot provide technical assistance on how to download the application and add-in.


Can I borrow a username and a password longer than one day?

No. This is to make sure a fair access to the database. You will have an extended loan period during weekends and bank holiday. We will monitor the usage and review the loan length accordingly.


Can I save my search and files on Eikon?

No. As we cannot guarantee we will assign the same username and password, please do not save files and searches on the assigned account.


I have a problem. Who do I contact?

Subject enquiry – Relevant subject librarian In the absence of the relevant subject librarian, the other two can pitch in. Ai Gooch/ Sandy Macmillen/ Natalie Percival


Technical enquiry - Ai Gooch and Sandy Macmillen has the contact detail of Refinitiv (provider)

Where to access Eikon 
Eikon is only available on a Colchester campus PC located in the student collection on the first floor. You can access Eikon at Southend by asking staff at the info Point for the login details. 
Desktop Application
To access it from PCs in the locations above, type Eikon into the search box next to the Start button & choose Eikon. The system should log you on automatically to the Desktop version. 
What if login fails? 
Occasionally the system fails to logon to Eikon, in which case try again. If a message saying the account is already in use flashes up, this means somebody else is already using Eikon in the same area. Please try another ground floor location (see above).
Eikon Excel Add-in
Access via Excel is preferable for large data downloads of multiple series.
1. Open the desktop application first (see above) as the application will log you onto Eikon. 
2. Leaving the desktop application open, open the Eikon- Microsoft Excel Logon by using the search box next to the Start button. 
3. The Excel add-in should be enabled by clicking ‘Login’ below the Thomson Reuters tab on the Excel top ribbon.
Datastream Excel Add-in
If the Datastream tab is not visible, close Excel and repeat step 2.   
Shut Down
Important: when you finish, please make sure to sign out or shut down from the ‘Close’ button in Eikon desktop application rather than simply click on x icons. This will ensure that Eikon will be available for the next user.
Click ‘Don’t save’.
If you use Excel Add-in, you will get another message. 
Further Help
If you have problems logging on to Eikon, please go to our library Help Desk or e-mail us at libline@essex.ac.uk 



  • Last Updated Jun 23, 2020
  • Views 2283
  • Answered By Sarah Boateng

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