Colchester / Loughton

There could be a number of reasons that your books have stopped renewing automatically:
 

• A book has been recalled for another user and has gone past it's due date
  You will have received an email recalling the book and giving a due date. Return the book as soon as possible and speak to a member of staff to renew your other items.
  One overdue item will also prevent any other items on your account from renewing.
   
• You've had the item for over 1 year.
  We ask that borrowed items are returned after 1 year. If you still need the item, please bring it to the Helpdesk and we can re-issue it to you for another year.
  One overdue item will also prevent any other items on your account from renewing.
   
• You have recently returned a recalled or overdue book
  The autorenewal system will have stopped renewing the other items on your account. You can renew them manually on Your Account which will then start the autorenewals once more.
   
• You have reached the end of your course / staff contract
   
• If you are a visitor (eg Alumni/ SCONUL) you have reached the expiry date of your membership.
   
• The item was an interlibrary loan (borrowed by us from another library). These items will have a fixed due date, if you would like to request a renewal, please contact illlib@essex.ac.uk

If you have any questions please contact us or speak to staff at the Helpdesk who will be happy to assist.